Head of Delivery

Position: Head of Delivery
Experience: 18+ years
Location: Trivandrum / Kochi

Role Overview

One of our clients seeking a Head of Delivery to scale their delivery organization and lead its transformation. The role demands strong governance, operational excellence, and the ability to build future-ready teams that deliver consistent value to global clients.

Key Responsibilities

Delivery Leadership & Strategy

• Provide overall leadership and direction to all delivery units across accounts and service lines, overseeing a 450+ member workforce.
• Define and implement delivery strategies, frameworks, and processes to achieve predictable, high-quality outcomes.
• Establish best-in-class governance mechanisms, project management practices, and delivery

KPIs to ensure scalability.

• Operational Excellence & Transformation
• Drive adoption of automation, engineering efficiency, and AI-enabled practices to enhance delivery productivity.
• Standardize and optimize delivery processes across projects to ensure consistency, agility,  and scalability.
• Enable cross-functional collaboration with Account Management, Technology, and Support teams for seamless client value delivery.

Talent & Capability Development

• Build, mentor, and retain a high-performing delivery leadership team capable of driving large-scale programs.
• Foster a culture of continuous learning, innovation, and engineering excellence within delivery teams.
• Develop future-ready capabilities by aligning talent development with emerging technologies and market needs.

Client Value & Relationship Management

• Serve as an executive sponsor for delivery engagements, ensuring proactive governance and timely resolution of escalations.
• Collaborate closely with Account Management teams to align delivery excellence with client expectations and long-term partnerships.
• Represent the company in client discussions, industry forums, and strategic engagements when required.

Key Requirements

• Experience: 18+ years in IT services, with at least 5+ years in senior delivery leadership roles.
• Proven experience in scaling delivery operations in mid-size or fast-growing IT services companies. Candidates from large IT organizations with transformation experience are also encouraged.
• Strong track record in setting up delivery governance, processes, and frameworks to support growth.
• Exposure to automation, engineering efficiency, DevOps, and AI/ML adoption in delivery contexts.
• Experience in managing delivery teams of 400+ professionals across geographies and multiple accounts.
• Excellent stakeholder management, with the ability to influence C-level executives and global clients.
• Strong people leadership skills with the ability to build, mentor, and retain top delivery talent.

Competencies & Leadership Traits

• Strategic thinker with execution excellence.
• Strong change management and transformation leadership.
• Customer-centric with a focus on delivery predictability and value creation.
• Ability to thrive in a fast-paced, growth-oriented environment.
• Collaborative leadership style with high accountability and ownership